Refund policy

We want you to be happy with your purchase. If something isn't right, we're here to help.

Return Window

You have 30 days from delivery to request a return.

Eligibility

Unused and in original, unopened packaging, with all accessories and documentation included. Opened or used items are not eligible for return.

How to Start a Return

1. Email hello@getdeskhaus.com with your order number and reason
2. We review your request and reply by email
3. If it is approved, ship the item(s) to the address we provide

Returns require prior authorization. Email us first with your order number — we review each request and, if it is approved, we email you the return address and instructions. Because orders ship from several US locations, the return address depends on the item, so we cannot publish one in advance. Items shipped back without an approved request and the address we provide cannot be accepted.

Refund Processing

Stage 1: Once we receive your returned item (or photos for damaged-item claims), refunds are processed back to the original payment method. We send a confirmation email when the refund is initiated on our end.

Stage 2: After we process the refund, it typically takes a few business days for the credit to appear on your statement, depending on your card issuer or payment provider. We don't have control over the issuer's posting timeline.

Damaged or Defective Items

Damaged or defective items: contact hello@getdeskhaus.com within 48 hours of delivery with order number and 2-3 photos showing the damage. We'll process a full refund or send a replacement — return shipment is not required.

Who Pays Return Shipping

Customer covers return shipping costs unless the item arrived damaged, defective, or significantly different from its description (in which case DeskHaus covers return).

Non-Refundable Items

• Items marked 'Final Sale' or 'Clearance' at time of purchase
• Used or installed items showing wear
• Items missing original packaging or accessories
• Items returned outside the 30-day window

Exchanges

Direct exchanges are not currently offered. To swap items, customer requests a refund and places a new order. This keeps our return logistics simple and refunds fast.

Final Sale & Clearance

Items marked 'Final Sale' or 'Clearance' on the product page are non-refundable except in cases of damage or defect (which still fall under our damaged-item policy). The 'Final Sale' label is shown on the PDP, in the cart, and on the checkout summary.

Customers in California

Credit-card refunds are returned to the original payment method. For customers in California, cash refunds are available for amounts under $10 unless otherwise agreed, and this refund policy is posted at checkout, in the footer, and on this page.