Frequently Asked Questions

How do you choose which products to sell?

We organize by where products live on your desk — On-Desk, Under-Desk, Behind-Desk, Lighting — and only add products that pass our curation gate: highly rated by hundreds of verified buyers, tested for daily home-office durability, and sourced from makers with consistent quality records. We review against alternatives in the same zone before listing. If quality slips after a product is live, we pull it without hesitation.

Where do my orders ship from?

DeskHaus partners with US-based retail fulfillment networks to ship orders directly to you. Most products ship within 1-3 business days from US warehouses. Some orders may arrive in retailer-branded packaging — DeskHaus is the seller and your point of contact for all support.

How long will my order take to arrive?

Standard shipping is typically 7-14 business days after a 1-3 business day processing window. We ship to all 50 states, including Alaska and Hawaii. Multi-item orders may arrive in separate packages over a few days — we'll send tracking for each shipment.

How much is shipping?

Standard US shipping is a flat $6.99 on every order, with no minimum. International shipping is not currently available.

What's your return policy?

Unused items in original condition can be returned within 30 days of delivery. Customers cover return shipping. Damaged or defective items: contact us within 48 hours with photos and we'll replace or refund — no return required. Full details on the Refund Policy page.

Why are some products marked 'Add-On'?

Add-Ons are smaller items priced below $30 (cable clips, small organizers, etc.) that work best as companions to a main purchase. Pair them with anything from On-Desk or Under-Desk to round out your setup.

Are the products on DeskHaus authentic and from authorized brands?

We source products through legitimate retail channels and follow strict brand-IP policies — we never claim 'authorized dealer' or 'official retailer' status unless we genuinely hold that designation. If a brand owner contacts us about a listing, we remove it within 24 hours.

Do your electronic items meet US safety standards?

All electronics on DeskHaus (USB hubs, LED lamps, monitor light bars, wireless chargers) require FCC ID verification before listing. Wireless chargers must also meet UL 9741. Items that can't verify these standards are not stocked. California residents: products containing batteries include disposal info per CA SB 1215.

Do you have a brick-and-mortar store?

No — DeskHaus is online-only. Our home base is Flushing, New York, and we run lean to keep prices in the mid-tier range. The best way to reach us is email at hello@getdeskhaus.com.

Questions? Contact us at hello@getdeskhaus.com